Privacy & Cookies Policy

Tavismanor Limited respects your privacy and is committed to handling personal information fairly, lawfully and transparently. This policy explains how we use personal information when you visit our website, contact us, request information, make an enquiry, or otherwise deal with us.

1. Who we are

Tavismanor Limited is the controller of personal information covered by this policy unless we tell you otherwise.

Registered company number: 1825986. Trading address: Unit 2, Moss Road, Stanway, Colchester, Essex, CO3 0LE, United Kingdom. Registered office: Middleborough House, 16 Middleborough, Colchester, CO1 1QT, United Kingdom.

For privacy and data-protection enquiries, contact us at info@tavismanor.com or +44 (0)1206 544211.

2. Personal information we may collect

• Identity and contact details, such as your name, job title, company, postal address, telephone number and email address.
• Enquiry and correspondence information, including the contents of contact forms, emails, telephone enquiries and other communications.
• Customer and transaction information where you request a quotation, place an order or deal with us in a business capacity.
• Technical information generated when you use our website, such as IP address, browser type, device and operating-system information, date and time of access, referring pages, pages visited and basic server/security logs.
• Cookie, preference and consent information where cookies or similar storage and access technologies are used.
• Any other information you choose to provide to us.

3. How we use personal information and our lawful bases

We only use personal information where we have a lawful basis. Depending on the circumstances, the relevant basis may be performance of a contract or steps requested before entering a contract, compliance with a legal obligation, our legitimate interests, or your consent.

• To respond to enquiries, provide quotations, process orders, deliver products and manage our customer and supplier relationships — usually because this is necessary for a contract or pre-contract steps, and/or for our legitimate business interests.
• To administer, maintain and secure our website and IT systems, diagnose faults and prevent misuse — normally on the basis of our legitimate interests in operating a secure and effective business.
• To maintain financial, tax, quality, product and business records — where necessary to meet legal obligations and legitimate business requirements.
• To send marketing communications where permitted by law. Where consent is required, we will rely on consent; in other permitted business-to-business circumstances we may rely on legitimate interests, subject to your right to object.
• To establish, exercise or defend legal claims, protect our rights and manage business risk — where this is in our legitimate interests or required by law.

4. Website server logs

When our website is accessed, our hosting or technical systems may automatically create server logs containing technical information such as IP address, browser or device information, access times, requested pages and referring pages. We use this information to deliver the website, diagnose technical issues, monitor security and protect our systems.

Server-log information is kept only for as long as reasonably necessary for website operation, security, troubleshooting, fraud prevention and any legal or regulatory requirement. It is then deleted, anonymised or otherwise no longer retained in identifiable form where appropriate.

5. Contact forms and email

If you contact us through a website form, by email, telephone or another channel, we use the information you provide to deal with your enquiry, provide requested information, prepare quotations, discuss products or services and maintain an appropriate record of the communication.

We keep enquiry and correspondence records for as long as necessary to deal with the matter and for a reasonable period afterwards where required for customer service, quality management, contractual records, dispute resolution or legal obligations.

6. Cookies and similar technologies

Our website may use cookies and similar technologies to operate correctly, remember choices, maintain security, understand website performance or provide other website functions. Some technologies may be strictly necessary or fall within another legal exception; others may require your consent.

Where consent is required by law, we will not use the relevant non-essential technology until you have made a choice. You can withdraw or change your choice through the cookie controls made available on the website. Blocking some technologies may affect certain website functions.

The website cookie notice or consent tool should identify the specific cookies or similar technologies in use, their purpose, whether any third party is involved and how long they operate. That information forms part of this policy.

7. Marketing communications

We may use business contact details to send relevant information about Tavismanor products, capabilities or services where the law permits us to do so. You can ask us to stop direct marketing at any time by using any unsubscribe method provided or by contacting us.

We may retain minimal suppression information so that we can record and respect a request not to receive future marketing.

8. Who we may share information with

We may share personal information with trusted service providers that support our business, such as website hosting, IT support, email, communications, professional advisers, logistics providers, payment or accounting providers and other suppliers where necessary for the relevant purpose. We may also share information with authorities, regulators, courts or other parties where required or permitted by law.

Where a service provider processes personal information on our behalf, we require appropriate contractual and security protections. We do not sell personal information.

9. International transfers

Some service providers may process information outside the United Kingdom. Where personal information is transferred internationally, we will use a lawful transfer mechanism and appropriate safeguards where required by UK data-protection law.

10. How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including to meet legal, accounting, tax, quality, contractual and regulatory requirements and to establish or defend legal claims. Retention periods vary according to the type of information, the nature of our relationship and the applicable legal or business requirement.

11. Security

We use appropriate organisational and technical measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. Access is limited to people and service providers who need the information for legitimate business purposes.

12. Your data-protection rights

Depending on the circumstances and the lawful basis being used, you may have rights to request access to your personal information, correction of inaccurate information, erasure, restriction of processing, data portability and to object to certain processing. Where we rely on consent, you can withdraw that consent at any time without affecting processing already carried out lawfully before withdrawal.

To exercise a data-protection right, contact info@tavismanor.com. We may need to verify your identity before completing a request.

Your right to object to direct marketing

You have the right to object at any time to the use of your personal information for direct marketing. If you object, we will stop using your information for that purpose.

13. Complaints

If you have a concern about how we use personal information, please contact us first at info@tavismanor.com so that we can try to resolve it.

You also have the right to complain to the UK Information Commissioner’s Office (ICO). Current contact information and guidance are available from the ICO website.

14. Third-party websites and social media

Our website may contain links to third-party websites or social-media services. Their privacy practices are controlled by the relevant third party. We recommend reviewing their privacy information before providing personal information or using their services.

15. Changes to this policy

We may update this Privacy & Cookies Policy to reflect changes to our website, services, technology or legal requirements. The latest version will be published on our website with an updated effective date.